1. Agreement to Terms
By accessing or utilizing services provided by Cloudsparks Pte Ltd ("Cloudsparks", "we", "our")—including colocation space in our Singapore (SG1), Bangkok (TH1), and Taipei (TW1) facilities, Global Fabric SDN, Network Edge routing nodes, and Private Cloud clusters—you agree to be bound by these Terms of Service.
2. Service Provision & Colocation Standards
We commit to maintaining enterprise-grade facility standards, uninterrupted power conditioning (UPS / generator backups), and climate-controlled environments as outlined in your master service agreement (MSA). Clients are responsible for maintaining compliant hardware specifications and adhering to facility weight and power draw limits.
3. 24/7 Smart Hands & NOC Support
Our Network Operations Center (NOC) and 24/7 Smart Hands team provide remote support, racking, cabling, and hardware verification upon verified ticket requests. Clients agree to provide accurate device documentation and authorization credentials before physical intervention is executed.
4. Acceptable Use Policy (AUP)
Clients agree not to utilize Cloudsparks infrastructure for unlawful activities, unauthorized penetration testing against external networks, hosting malicious payloads, or bypassing security controls. Violation of our AUP may result in immediate port shutdown or service suspension without prior notice.
5. Service Level Agreements (SLA) & Uptime
Cloudsparks maintains high availability across power, cooling, and core network backbones. Planned maintenance windows are communicated via our Network Status portal or direct email alerts with adequate lead time to prevent operational disruption.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Cloudsparks Pte Ltd shall not be held liable for indirect, incidental, special, or consequential damages, including loss of data, business interruption, or trading losses incurred through third-party automated agents or server hardware deployment.
7. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of our infrastructure or customer portal following updates constitutes formal acceptance of the revised terms.
8. Contact & Legal Inquiries
For questions regarding these Terms of Service or contract specifics, please reach out through our contact portal or connect directly with our administrative team.