1. Introduction
Cloudsparks Pte Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal and corporate data. This Privacy Policy governs how we collect, use, disclose, and safeguard information when you utilize our colocation facilities, global SDN fabric, private cloud infrastructure, and enterprise portals.
2. Information We Collect
We may collect information across several operational categories:
- Account & Contact Information: Names, corporate email addresses, phone numbers, and billing details provided when onboarding services or submitting support inquiries.
- Data Center Access Records: Security verification logs, visitor badges, and biometric or physical access logs required for entry into our SG1, TH1, and TW1 data center facilities.
- Infrastructure & Telemetry Data: Network performance metrics, traffic flow telemetry, IP addresses, server hardware logs, and vLLM / compute cluster utilization statistics managed through our portals.
3. How We Use Your Information
The data we collect is utilized strictly for operational efficiency and security assurance:
- Provisioning and maintaining colocation rack space, cross-connects, and private cloud environments.
- Executing 24/7 Smart Hands NOC support tickets and infrastructure monitoring requests.
- Ensuring physical security, compliance adherence, and audit readiness across our regional data center footprint.
- Communicating scheduled maintenance windows, network status updates, and billing notifications.
4. Data Security & Storage Compliance
Cloudsparks Pte Ltd implements enterprise-grade security controls, encryption protocols, and redundant backup systems (including secure NAS and cloud data repositories) to prevent unauthorized access, alteration, or disclosure of client data. Our compliance framework aligns with regional data protection standards across Singapore, Thailand, and Taiwan operations.
5. Disclosure of Information
We do not sell, trade, or rent your personal or infrastructure data to third parties. Information is only disclosed under strict conditions:
- With authorized service vendors and facility partners bound by confidentiality agreements necessary to deliver colocation or carrier services.
- To comply with legal obligations, regulatory mandates, or lawful government requests.
6. Your Rights
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal account data stored within our systems. To exercise these rights, please reach out through our official channels.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our Compliance and Data Protection Officer at our contact portal or call our 24/7 NOC desk.